contacto@tucallcenter.com      LOCAL 5623763444 | TOLL FREE 8444665522 | FAX 5623769222   +503 7425 1698

FREQUENTLY ASKED QUESTIONS

Here are the frequently asked questions on outsourcing, hope this will help you start outsourcing your business today!


We are an Latin owned and operated business process outsourcing company strategically located in San Salvador, El Salvador. Our goal is to help small and mid-sized companies leverage their business by offering the global resources that were previously only available to the Fortune 500.
When you get Contacto®’s services to handle your campaign, you are assured and guaranteed of the success of your campaign.We value customer relationship. When you give out your campaigns and services to Contacto® you are guaranteed to have the best customer relationship you can ever have because we have a great customer relationship management. During the course of the project, we will from time to time get some feedback from you, as our clients so as to be sure we are both on the same page of the campaign. Are your services cost-effective?
At Contacto®, our employees are all holders of a Bachelor’s Degree. The people working for us are skilled in many ways, they are computer literate and have great commands in English and/or Spanish. Only qualified people can join our company, this is to ensure that we can provide only the best solutions for our customers like you.
If you are concerned and worried about the security and privacy of your company and this stops you from outsourcing your services, then go ahead and contact us because we guarantee confidentiality, privacy and security on every single detail of our outsourcing process. We have one of the best security measures so that our customers are confident that their business is safe and secured.We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project.
  • We have firewalls/VPN (Virtual Private Network) for inbound and outbound security.
  • All our systems do not have external storage devices.
  • All our systems and e-mails are password protected.
  • Our cabinets are fire-proof and we use an offsite storage facility to store documents.
  • We have ‘anti-virus’ software implemented at both server and client level.
  • Only our bonafide employees are allowed access into our buildings through a badge access system. We also have armed security on a 24x7x365 days basis.
  • We have surveillance cameras installed throughout our premises.
Additional, we signed indefinite confidentiality agreements in the handling of the information of the consumers. Our employees sign agreements of loyalty and confidentiality in the knowledge of the processes of the companies. In this way we look for establish long-term business relationships with our clients
Yes. We use the very best and the latest in software, technology and infrastructure. By outsourcing you can save on investing on expensive software and technology as we use the very best in both. All our office have best-of-breed infrastructure.
Yes, we do. We sign NDAs and SLAs for every customer who outsources to Contacto®. Wanting to experience a worry-free service? Outsource to us now.
Just go to our Contact Us page and contact us through Skype, Phone and/or contact form. We will immediately contact you to discuss the process with you.

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LOCAL 5623763444 | TOLL FREE 8444665522 | FAX 5623769222
+503 7425 1698


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We can create a solution for you and your business based on the preferences of your customers.

By working with us, we can deliver a result that will contribute to the success of your company.


About Us

We are an Latin owned and operated business process outsourcing company strategically located in the heart of San Salvador, El Salvador (Est 2008). Our goal is to help small and mid-sized companies leverage their business by offering the global resources that were previously only available to the Fortune 500.

Contact Us
  address

308 ave Masferrer norte Colonia Escalon, San Salvador El Salvador

LOCAL 5623763444 | TOLL FREE 8444665522 | FAX 5623769222
+503 7425 1698
Mail : contacto@tucallcenter.com
Business Hours : 8:00 - 6:00